FAQ
FAQ
​How ​much notice do you need to book a picnic?
All picn​ics should be booked at least 7-10 business days in advance, so we can work with you to curate your special picnic.
Do you provide food & beverage?
Food and beverage is not included in our experiences. However, you are allowed to bring your own. We provide sparkling water and are also collaborating with small food businesses for Add Ons.
What happens if there is bad weather?
If the weather shows rain for the date of your picnic, contact us in advance to discuss options. Read our terms + conditions for more rescheduling information.
What is the cancellation policy?
We do not offer any refunds but we can change your reservation time without any penalty up to 72 hours before your Pic'd by Shastadidit picnic.
How do I select a location?
Choose from one of our lovely parks or contact us to collaborate on your special place. We will try our best to accommodate all your requests.
What happens if I need to leave early?
If you need to leave earlier than the arranged time, please let us know at least 30 minutes in advance. You can contact us through call or text message. You are responsible for the picnic until we return.
Are we responsible for clean up?
No. Our team will set up and clean up your picnic.
Does Pic'd by Shastadidit stay during our picnic?
No, we leave after everything is set up and return once your picnic
reservation ends.
TERMS & CONDITIONS
Special Notice: Due to COVID-19, we are following CDC guidelines in order to keep you healthy and safe.
1. Rescheduling
-In the case of rain/ bad weather, client has up to 72 hours prior to their picnic to decide if they want to change to an indoor setting or reschedule it.
- The client has up to a 3 month limit to reschedule their picnic and must be an equal or higher value.
- We have a no cancellation policy once booked.
- No refund policy of 50% of picnic balance.
- Once the Picnic Pop-Up team has set up picnic... no refunds will be given.
2. Lost or damage to rental items
- All rental items provided to the client are property of Pic'd by Shastadidit
- Damage or loss rental items during the time of the booking will be reported by the client immediately.
- If the rental items are lost/damaged the client must pay a lost/damaged fee.
3. Security
- The client is responsible for the supervision of Pic'd by Shastadidit
rental items until collected.
- If rental items are stolen the client must contact Pic'd by Shastadidit immediately.
- The client agrees to cover the cost of items stolen.
- Pic'd by Shastadidit is not responsible for any injuries sustained where the client and or guest move incorrectly and misuse the items against recommendations or instruction of Pic'd by Shastadidit.
4. Payment
- A payment is due at the time of booking. Required a minimum of 50% of payment to secure
the client's booking.
- Payment should be made by Zelle, Cashapp or PayPal
to Shastadidit.
5. Alcohol
- It is the responsibility of the client to check any rules and regulations dealing with alcohol
in any public place.
-Most public parks and locations prohibit the consumption. Pic'd by Shastadidit takes no responsibility for any alcohol consumption during the time.
Privacy Policy
Your privacy is important to us. It is Pic'd by Shastadidit's policy to respect your privacy regarding any information we may collect from you. We will only ask for your information to be able to provide the best service to you. We collect it by fair and lawful means, with your knowledge and consent.
We will protect the data we store within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification. You are allowed to refuse our request for your personal information, with the knowledge that we might not be able to provide you full service.
If you have any questions about how we handle your personal information, feel free to contact us.
This policy is effective as of April 1, 2022.
email: